Refund and Returns Policy

Your satisfaction is our priority. At Matri Silver House, we want you to be completely happy with your purchase. If you are not satisfied, we offer a simple and hassle free return or exchange process.

Returns

• You can return unused and original jewellery within 7 days of delivery.
• Jewellery must be in original condition with tags and packaging intact.
• Customized or personalized items (like name kadas or engraved pieces) are non-returnable.

Exchanges

• We allow exchanges for same product in different size/design within the return period.
• Shipping charges for exchanges will be borne by the customer, unless the item is defective or damaged.

Refunds

• Refunds will be processed via the original payment method within 5–7 business days after receiving the returned product.
• Shipping charges (if applicable) are non-refundable, unless the product is defective or incorrect.

Damaged or Defective Items

• If your jewellery arrives damaged or defective, please contact us within 48 hours of delivery.
• We will replace or refund the item at no extra cost.

Contact Us:
For any queries regarding refunds or returns, reach out to us at

Email – msjmatri@gmail.com

Contact No- +91 9674371868