Your satisfaction is our priority. At Matri Silver House, we want you to be completely happy with your purchase. If you are not satisfied, we offer a simple and hassle free return or exchange process.
Returns
- You can return unused and original jewellery within 7 days of delivery.
- Jewellery must be in original condition with tags and packaging intact.
- Customized or personalized items (like name kadas or engraved pieces) are non-returnable.
Exchanges
- We allow exchanges for same product in different size/design within the return period.
- Shipping charges for exchanges will be borne by the customer, unless the item is defective or damaged.
Refunds
- Refunds will be processed via the original payment method within 5–7 business days after receiving the returned product.
- Shipping charges (if applicable) are non-refundable, unless the product is defective or incorrect.
Damaged or Defective Items
- If your jewellery arrives damaged or defective, please contact us within 48 hours of delivery.
- We will replace or refund the item at no extra cost.
Contact Us:
For any queries regarding refunds or returns, reach out to us at
Email – msjmatri@gmail.com
Contact No- +91 9674371868